Posts Tagged rod repair

Back in Hand

Back in Hand . . .

My Ebisu back where he belongs. (photo taken 04 29 2013)

My Ebisu back where he belongs. (photo taken 04 29 2013)

When a fishing tool is used hard, often, or both, some snafu has to be expected at some point. So it occured to me with my Tenkara USA Ebisu, although the problem did not involve wear or breakage – I somehow lost a segment and the handle screw cap in the field.

An email to Daniel Galhardo received a quick reply and a solution; send the rod to the repair center in Belgrade, MT. I found a Scotch mailing tube that fit the TUSA rod tube perfectly and mailed the package on April 19.

Today, ten (10!) days later – Ebisu is back in my grip! This has been, hands down, the best customer service I have yet experienced with any company.

Thank you, Daniel, John, and Tenkara USA!

– rPs 04 29 2013

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